I’m Reece ❁, a product designer with eight years on complex, multi-role platforms — dispatch and field operations, Medicare compliance, telehealth, and two-sided marketplaces.
I design the systems underneath the work: the information architecture, the operational workflows, and the design systems that hold them together. Most of my work is used by people doing a job under time pressure, where a second saved per action is hours saved per week.
Selected work (5) - operational platforms, design systems, and the products built on top of them.
Healthcare
Insurance
Web
Pager, Connect Application
Telehealth app for members of partner insurance providers to schedule appointments, chat and call with physicians, and pickup prescriptions.
Auto
Concierge
web
Dashboard
Silvercar, Operations Platform
Concierge platform focused on member management, inventory tracking, market variety, customer swap requests, and cancellation processes.
Healthcare
Insurance
web
Healthmine, Engagements
The first multi-channel campaign tool for Medicare plans, built around a seven-stage model of member engagement.
Healthcare
Insurance
Web
Healthmine, Opportunity Manager
The platform Medicare health plans use to track star compliance across ~2 million members. Replaced a system three user groups had given up on. NPS +33%.
Auto
On-Demand
Subscription
Web
Audi on Demand, Consumer Platform
The consumer subscription experience for Audi's car subscription service, and the operations platform that made it fulfillable.